Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused, with all original accessories, manuals, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@artifactsandirony.com.

Damages and Issues (Unboxing Video Required) Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right. Please note: A clear unboxing video showing the sealed package being opened and the defect is mandatory to process a return for damaged or defective gadgets.

Return Process If your return is accepted, we will arrange a reverse pickup from your delivery address or provide you with a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@artifactsandirony.com.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods (such as beauty products or trimmers, for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved.

• For Prepaid Orders: If approved, you will be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

• For Cash on Delivery (COD) Orders: If approved, our support team will reach out to request your UPI ID or Bank Account details to process your refund manually.

If more than 15 business days have passed since we approved your return, please contact us at support@artifactsandirony.com.